Swim School Business Manager

We are seeking a dynamic and detail-oriented Swim School Office Business Manager to lead the business operations of our Swim School programs. This individual will oversee billing, customer service, scheduling, budgeting, staff supervision, and support of growth initiatives—all while upholding the core values of the Nadadores culture. This is a leadership role requiring a professional who thrives in a fast-paced, community-focused environment and is passionate about aquatic education and development.

Key Responsibilities:

• Manage the business operations of the Swim School, Satellite League, and Pre-Comp programs.

• Oversee and process all billing and customer account management using database software.

• Collaborate with the Swim School Director and other leadership to plan for programming growth and efficiencies.

• Supervise and support in-office and satellite staff, ensuring high-quality customer service both onsite and offsite.

• Ensure budget compliance, manage purchasing, payroll, and employee timecards.

• Lead transition efforts for families as swimmers move from lessons to Pre-Comp and Competitive Teams.

• Communicate clearly with families regarding program options, schedules, and updates.

• Support off-site locations through regular visits and hands-on management.

• Participate in special event coordination, vendor collaboration, and marketing efforts.

• Maintain a clean, efficient office space and continually look for ways to improve operational processes.

Supervisory Duties:

• Directly supervise office administrative staff and assist in overseeing aquatic staff.

• Conduct hiring (with approval), training, and support of employees in line with organizational policies.

Qualifications:

• Bachelor’s Degree (or equivalent combination of education and experience).

• Minimum 2 years of business management, administrative, or operations experience preferred.

• Proficiency with Microsoft Office Suite; experience with customer database software is a plus (training provided).

• Strong organizational, communication, and customer service skills.

• Ability to work independently and collaboratively within a team environment.

Why Join Us?

• Be part of a legacy organization with a positive, inclusive, and energetic culture.

• Opportunity to impact families and athletes at every stage of their swimming journey.

• A leadership role that blends community, athletics, and business.